Rule & Manner

Rule & Manner

Please observe the following requests and manners and morals so that our customers can enjoy their lives more safely and securely.

About Attraction

Management of Attraction , holding of events, etc. may be partially changed or canceled at any time without prior notice due to season, weather and other circumstances.
Please note that there will be no refunds for 1-day pass due to cancellation.
There are conditions of use for each Attraction and facility. (Will you ask attendants for terms of use etc.?HerePlease refer to)

For customers with small children

Children under 7 years old must be accompanied by a junior high school student or above. Keep an eye on your children constantly.
Be sure to bring valuables and personal items when you leave your stroller.

About surveillance camera

We may consider your safety first, and we will check your existing package.
Please note that surveillance cameras are also installed inside the building.

About smoking

Fuji-Q Highland (including Thomas Land, Gaspard and Lisa Town) will not be allowed to smoke on April 1, 2020 (Wednesday) due to the full enforcement of the revised Health Promotion Law.
We apologize for the inconvenience, and we appreciate your understanding and cooperation.

About pets

It is possible to enter the pet (medium size / small dog) lead. Please agree to the terms and bring it with you printing and signing. The terms of participationHere(Signature required)
【please note】
· The pet official entrance is the second entrance.
・ Only small and medium-sized dogs less than 50 cm height can enter the park and use some Attraction.
・ A certain fee is required for Attraction rides (applicable Attraction: Ferris wheel, Teacups, Water Ace, Merry-Go-Round)
・ Does not be allowed to enter the indoor facilities and Thomas Land in the park at Reed.
Other precautionsHerePlease confirm.

About face authentication system

For entry to our garden, when using Attraction, face authentication is required (except for infants). The face authentication system is separately determined" Fuji-Q Highland Face authentication system management regulations"Shall be in accordance with.

About cameras and video shooting in the park

Although it is possible, shooting at the time of riding an Attraction is prohibited.
Some are OK.

About drinking alcohol

We do not accept the use of Attraction in drinking conditions.
Alcoholic drinks are offered in the garden.

New Coronavirus Infection Control

  • Temperature measurement and hand sterilization at the time of admission are mandatory. We will also check your physical condition. Please be advised that guests with a fever (37.5 ° C or higher as measured by the Fuji-Q Highland staff) are not allowed to enter the park.

  • Guests are required to wear a mask. Please note that we do not accept guests who do not have it.

  • 3 In order to avoid closeness (dense, close, closed), admission may be restricted.

  • Some facilities open windows in more than one direction for ventilation. We appreciate your understanding and cooperation.

  • Please use a waiting line of 2m (at least 1m) as a guideline to help ensure interpersonal distance.

  • Alcohol disinfectant is installed at each facility. We would appreciate your cooperation in diligent hand washing (washing gently with water and soap for about 30 seconds) and alcohol disinfection.

  • Please note that the following customers are not allowed to enter the park.
    ・ Customers with poor physical condition
    ・ Customers with fever
    ・ Customers with mild cold symptoms such as sore throat and cough, and vomiting and diarrhea
    ・ Customers who cannot cooperate in temperature measurement, finger disinfection, and mask wearing
    ・ Customers who have close contact with those who are requested to have a new coronavirus infection
    ・ Customers who are suspected of being infected by a family member or an acquaintance
    ・ Customers who have traveled to a country or region where the government has set restrictions on immigration, or require an observation agency after entry within the past 14 days, and who have extensive contact with the resident.

  • The rules for measures against new coronavirus infectious diseases are subject to change due to government policy.

  • If you do not follow the staff's instructions regarding measures against infectious diseases, or if the staff member feels unwell during your visit, you may be asked to leave the park.

  • If you leave the park, we will not refund any fees paid after entering the park. Thank you as you acknowledge it beforehand.

  •    

Actions we are refusing

  • Transfer and exchange of Tickets between customers and transfer of money accompanying them.

  • Use of dangerous goods (explosives, gun swords etc.), radio equipment, bringing inconvenience to other customers, flight such as drone, radio control machines, bicycles, skateboards and other similar things in the park.

  • Sales and display of goods, distribution · distribution of villas etc · gatherings, photographs for speeches · commercial purposes, etc.

  • Shooting and public transmission which is troublesome to other customers, drunkenness or close to the condition, clothes not suitable for admission · tattoo etc.

  • Entrance with full face mask, helmet, gesture etc where face can not be confirmed and use of Attraction.
    (For example, during the costume event period hosted by the garden such as the Halloween period, you can enjoy the costumes only with the girls after the entrance.) Please be sure to check the rule of the costume event period.

  • When waiting for an Attraction etc in a row, it is an inconvenience act of another customer such as confluence to a row, dangerous acts and interrupts.

  • Bringing food and drinks to Attraction .

  • Any action that hinders the operation of Fuji-Q Highland and its Related Facilities or causes inconvenience to customers.

Things to keep in mind

  • In the park, customers may be subject to shooting when shooting various facilities. They may be used for coverage, advertisement, promotion, sale items etc.

  • Admission to organized crime groups and organized crime groups is not accepted.

  • Fuji-Q Highland Corporation and its affiliates are not responsible for accidents caused by customer's carelessness.

  • In the case that there is a possibility that it is inconvenient for other customers, or if you can not cooperate with the request from Fuji-Q Highland Co., Ltd., refuse entry and leave ( Parking , Museum , exit from the hotel Also, we may ask you to).

  • Please note that we will not refund any fees paid after entering the park if you leave.

Service Guide

Service List provided on Fuji-Q Highland and usage criteria.