Rule & Manner

Rule & Manner

Please observe the following requests and manners and morals so that our customers can enjoy their lives more safely and securely.

About Attraction

Management of Attraction , holding of events, etc. may be partially changed or canceled at any time without prior notice due to season, weather and other circumstances.
Please note that there will be no refunds for 1-day pass due to cancellation.
There are conditions of use for each Attraction and facility. (Will you ask attendants for terms of use etc.?HerePlease refer to)

For customers with small children

Children under 7 years old must be accompanied by a junior high school student or above. Keep an eye on your children constantly.
Be sure to bring valuables and personal items when you leave your stroller.
三輪車(足漕ぎペダルがあり、ハンドルがついているもの)・自走できる乗物はお持ち込みできません。

About surveillance camera

We may consider your safety first, and we will check your existing package.
Please note that surveillance cameras are also installed inside the building.

About smoking

Fuji-Q Highland (including Thomas Land, Gaspard and Lisa Town) will not be allowed to smoke on April 1, 2020 (Wednesday) due to the full enforcement of the revised Health Promotion Law.
We apologize for the inconvenience, and we appreciate your understanding and cooperation.

About pets

Pets (medium and small dogs) can enter the park with a lead. Please bring it in a printed and signed state after agreeing to the terms. 【please note】
· The pet official entrance is the second entrance.
・ Only small and medium-sized dogs less than 50 cm height can enter the park and use some Attraction.
・アトラクション乗車の場合は所定料金が必要です(対象アトラクション:観覧車、ティーカップ、メリーゴーラウンド)
・ Does not be allowed to enter the indoor facilities and Thomas Land in the park at Reed.
Other precautionsHerePlease confirm.

About face authentication system

For entry to our garden, when using Attraction, face authentication is required (except for infants). The face authentication system is separately determined" Fuji-Q Highland Face authentication system management regulations"Shall be in accordance with.

About cameras and video shooting in the park

Although it is possible, shooting at the time of riding an Attraction is prohibited.
Some are OK.

About customers coming in groups

Group Visitors Tickets, it is necessary to make a reservation by the day before your visit.
Please note that if you do not make a reservation, we will inform you of the regular rate.

About drinking alcohol

We do not accept the use of Attraction in drinking conditions.
Alcoholic drinks are offered in the garden.

New Coronavirus Infection Control

  • Temperature measurement and hand sterilization at the time of admission are mandatory. We will also check your physical condition. Please be advised that guests with a fever (37.5 ° C or higher as measured by the Fuji-Q Highland staff) are not allowed to enter the park.

  • ご入園する小学生以上すべてのお客様にはマスク着用のご協力をお願いしております。お持ちでないお客様はご入園をご遠慮いただきます。また小学生未満のお子様のマスク着用は任意とさせていただきます。
    ※屋外で他のお客様と十分な距離(2m)が取れている場所、もしくは他のお客様と距離が取れない場合でも会話をほどんと行わない場合(写真撮影時等)は、マスクをはずしていただくことも可能です。
    ※小学生以上のお客様はアトラクションご利用時、入園口やアトラクションの待ち列および室内ではマスクの着用をお願いいたします。
    ※マスクの素材は不織布を推奨いたします。
    ※マスクは耳にかけられ、口と鼻をしっかりと覆えるもの。(耳にかけられるフェイスマスクハ首元が風でめくれないもの)
    ※フェイスシールド、マウスシールド、バフ、バンダナタイプのマスクのご使用はご遠慮ください。
    ※特定の事由によりマスクの装着が困難なお客様はスタッフへお問い合わせください。

  • 3 In order to avoid closeness (dense, close, closed), admission may be restricted.

  • 施設によっては換気のため2方向以上の窓を開放しています。

  • 待ち列は他のお客様と十分な距離を目安に対人距離の確保にご協力ください。

  • アルコール消毒液を各施設に設置しています。こまめな手洗い(30秒程度かけて水と石けんで丁寧に洗う)やアルコール消毒にご協力ください。

  • Please note that the following customers are not allowed to enter the park.
    ・ Customers with poor physical condition
    ・ Customers with fever
    ・ Customers with mild cold symptoms such as sore throat and cough, vomiting and diarrhea
    ・検温・手指消毒・マスク着用(小学生以上)にご協力いただけないお客様
    ・ Customers who have deep contact with people who are positive for new coronavirus infection
    ・ Customers who are suspected of being infected by a family member or an acquaintance
    ・政府から、入国後の観察期間を必要とされているお客様

  • ・新型コロナウイルス感染症対策い関するルールは政府方針により変更になる場合があります。

  • ・公共交通機関等をご利用のお客様は、開園直前や閉園直後など密集を避けるため、分散利用していただくようご協力をお願いいたします。

  • ・感染症対策に関してスタッフの指示に従っていただけない場合、またご入園後に体調不良となった場合、症状によってはご退園いただく場合があります。

  • ・万が一感染が確認された場合、保健所等へ情報提供を行う可能性があります。

  • ・ご退園いただいた場合、お支払いになられた一切の料金について払い戻しはいたしません。

  • ・新型コロナウイルス接触確認アプリ(COCOA)のインストールを推奨しています。ご入園後は、接触確認アプリ(COCOA)を機能(ブルートゥース)をONにすることを推奨いたします。

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Actions we are refusing

  • Transfer and exchange of Tickets between customers and transfer of money accompanying them.

  • 危険物(爆発物、鉄砲刀剣類等)、無線機、他のお客様にご迷惑となるものの持ち込み、ドローン、ラジコン機等の飛行、園内での自転車・スケートボード・三輪車(足漕ぎペダルがあり、ハンドルがついているもの)・自走できる乗物・その他類似物の利用。

  • Sales and display of goods, distribution · distribution of villas etc · gatherings, photographs for speeches · commercial purposes, etc.

  • Shooting and public transmission which is troublesome to other customers, drunkenness or close to the condition, clothes not suitable for admission · tattoo etc.

  • Entrance with full face mask, helmet, gesture etc where face can not be confirmed and use of Attraction.
    (For example, during the costume event period hosted by the garden such as the Halloween period, you can enjoy the costumes only with the girls after the entrance.) Please be sure to check the rule of the costume event period.

  • When waiting for an Attraction etc in a row, it is an inconvenience act of another customer such as confluence to a row, dangerous acts and interrupts.

  • Bringing food and drinks to Attraction .

  • Any action that hinders the operation of Fuji-Q Highland and its Related Facilities or causes inconvenience to customers.

Things to keep in mind

  • In the park, customers may be subject to shooting when shooting various facilities. They may be used for coverage, advertisement, promotion, sale items etc.

  • Admission to organized crime groups and organized crime groups is not accepted.

  • Fuji-Q Highland Corporation and its affiliates are not responsible for accidents caused by customer's carelessness.

  • In the case that there is a possibility that it is inconvenient for other customers, or if you can not cooperate with the request from Fuji-Q Highland Co., Ltd., refuse entry and leave ( Parking , Museum , exit from the hotel Also, we may ask you to).

  • Please note that we will not refund any fees paid after entering the park if you leave.

Service Guide

Service List provided on Fuji-Q Highland and usage criteria.