Fuji-Q Highland (hereinafter “Fuji-Q”) implements the same privacy policies as Fuji Kyuko Co., Ltd. and all companies belonging to the Fujikyu Group. Fuji-Q strictly obeys the laws and other standards concerning the protection of personal information of visitors and business partners etc., and implements its own voluntary rules and regime under consideration of International trends. Fuji-Q therefore lays down the following Privacy Policy and declares its continued implementation.

Record

• Fuji-Q Highland (hereinafter “Fuji-Q”) implements the same privacy policies as Fuji Kyuko Co., Ltd. and all companies belonging to the Fujikyu Group. Fuji-Q strictly obeys the laws and other standards concerning the protection of personal information of visitors and business partners etc., and implements its own voluntary rules and regime under consideration of International trends. Fuji-Q therefore lays down the following Privacy Policy and declares its continued implementation.
• In order to prevent the loss, damage, manipulation or divulgation of personal information, Fuji-Q set up a “Security Policy” and takes adequate measures against unauthorized access or computer viruses for the security of information.
• Upon the acquisition of personal information, Fuji-Q implements legal and equitable measures and declares to abstain from unauthorized access. Also, the data subject whose personal information are concerned will be informed about, or asked for agreement to the purpose of their usage.​ ​
• In case personal information is obtained from third parties, Fuji-Q will confirm whether the information was obtained in an appropriate manner and provides provisions on a contract basis. Fuji-Q will announce necessary information such as the purpose of personal information usage on its webpage.
• Fuji-Q acknowledges that the data subject (the person whose personal information is concerned) holds the right to disclose, correct, delete and suspend usage of the own personal information and will respond to the data subject in an appropriate manner [WU4] if any of the above is being requested.
• In case Fuji-Q shares personal information with third parties or entrusts personal information to a third party for outsourcing its business, it will make an inquiry about the concerned third party, conclude the required contracts and implement other required measures according to the law.​ ​
• The following principle was determined for the specific acquisition and handling of personal information.

Principle for the Usage of Personal Information

Personal information is used only for the designated purposes of collection and only by authorized persons when deemed necessary for the execution of business.

Prohibited Matter

• As a general rule, this amusement park prohibits the provision of personal information to third parties.
• This amusement park will not use personal information for purposes other than its intended purpose, take it out of its usual place of use, transmit it to outside parties, or otherwise leak personal information.
• Employees of this amusement park must not inform any third party of personal information they have learned in the course of their work or use it for improper purposes.The same shall apply even after they retire from their jobs. We will take the necessary measures. We will not collect, use, or provide personal information that includes the following contents.

• Matters related to ideology, beliefs and religion
• Race, ethnicity, family origin, domicile (excluding information regarding prefecture), physical/mental disability, criminal history, and other matters that may cause social discrimination
• Matters related to workers' right to organize, collective bargaining, and other acts of collective action
• Matters related to participation in collective industrial action, exercise of the right to petition, and exercise of other political rights
• Matters related to health care and sexual life

About the Handling of Personal Information

富士急ハイランドでは（以下、「当遊園地」）では、当遊園地をご利用いただく上で、お客様個人を特定することが出来る情報（以下、「個人情報」）を極めて重要なものと認識し、下記のように慎重に取り扱います。

About the Purpose of Personal Information Collection

当遊園地では、サービスの提供にあたり、お客様の個人情報の入力・送信をお願いし、情報を収集する（各種お問い合わせ）場合がございます。

当遊園地は、以下の利用目的のために、取得個人情報を利用します。ただし、目的の範囲内であっても、違法又は不当な行為を助長又は誘発する恐れがある方法でお客様の個人情報を利用しません。

• お客様へのサービスの提供、情報案内、その他の諸対応
• 安全なサービス提供、防犯及び不慮の事故等の事態に対する備え、対応、記録、その他の諸対応
• 当遊園地のサービス、優待、イベント、キャンペーン等に関する情報のお知らせ、その他、企業PR
• 各種イベント・キャンペーン・セミナー等の企画・運営管理その他の諸対応
• 各種アンケート、懸賞、作品公募及びキャンペーン等の当選、採用等のご本人への通知・発表、ならびに景品・賞品・謝礼の提供その他の諸対応（宅配業者等へ商品等の発送を依頼する場合を含みます）
• 各種お問合せ、資料請求等に対するご回答、その他の諸対応
• 緊急時のご連絡、お問合せその他対応
• 契約又は法令等に基づく当遊園地の義務の履行及び権利の行使その他これに付随する諸対応
• 当遊園地のサービス、優待、イベント、キャンペーン等に関する品質向上・改善・研究・開発・分析（※１）ならびにこれらを目的としたアンケート調査のため
  ※１お客様等の購買履歴、位置情報およびウェブサイトの閲覧履歴取得による分析を含みます。
  本項に掲げる目的のほか、当遊園地は収集したお客様等の個人情報を、統計的に処理し、活用または提供することがあります。この場合、活用または提供される情報には、お客様等個人が特定される情報は含まれません。

Display of Personal Information to Third Parties

Fuji-Q appropriately handles the personal information obtained from our guests and will not provide it to third parties without seeking consent of the guest in advance. However, please note that in the following cases data might be displayed to third parties.

• With the consent of the person
• When disclosure is required by law, etc.
• When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the person.
• When requested by an investigative agency to provide information for the investigation of a crime or accident, etc.

The contents of this page are general guidelines concerning the handling of personal information, and there may be additional content depending on the information to be provided.

個人情報の共同利用

当遊園地は、以下のとおり、取得個人情報を共同利用させていただきます。

(1)共同利用する項目
氏名、性別、住所、国籍、メールアドレス、電話番号、生年月日等メルマガ会員登録時に入力いただいた情報、予約情報、利用情報、WEBサイトの閲覧履歴、アンケート回答情報

(2)共同して利用する者の範囲
富士急行株式会社及び富士急グループを構成する企業（富士急グループの会社名称は富士急行ホームページに最新情報を掲載しています （ https://www.fujikyu.co.jp/corporate/group.html ））

(3)共同利用する目的
・富士急グループが運営・提供する施設・サービスの各種イベント、サービス等に関する情報提供
・富士急グループが運営・提供する施設・サービスの利用状況に基づく分析・調査・商品開発
・富士急グループが運営・提供する施設・サービスの内容改善による利便性向上、ならびにお客様に対して興味関心度の高い情報の適切なタイミングでの提供
・お客様からのお問い合わせに対する対応
※取得した情報を分析し、お客様の属性・興味関心等を推定したうえでの案内を含みます。

(4)共同利用する取得個人情報の管理についての責任を有する者
　富士急行株式会社　個人情報管理責任者

Items regarding the Procedures for Requesting Disclosure etc.

(1) When making a request for disclosure, correction, suspension of use, or deletion, please specify the retained personal data in question.Please note that personal information that falls under the following categories will not be subject to disclosure. Please note that this is not the case. If we decide that your information will not be subject to disclosure, we will notify you to that effect and explain the reason.

• In cases when the person concerned cannot be identified, eg. when the address entered in the application or documents to identify the person concerned does not match with the address registered at Fuji-Q or in the case of application by a proxy the authorization cannot be identified.
• In cases when there are deficiencies in the submitted designated documents.
• When there is concern that it could do harm to the life, body, property or other privileged rights of the person concerned or the proxy, or when there is concern that it infringes the law.​ ​

• Please note that if you suspend or delete your information, we may not be able to provide services in accordance with your requests, depending on the case.

(2) Documents (forms) etc. to be submitted when making a “request for disclosure, etc.”
｢開示等の求め｣を行う場合は､次の申請書を印刷していただき､所定の事項を記入･押印の上､本人確認のための書類を同封し､下記宛ご郵送ください｡

• The application form prescribed by Fuji-Q
  ･Application form for disclosure, amendment, suspension or deletion of “personal data in posession”
• Documents for personal identification
  ･A copy of the driver’s license, passport, any kind of health insurance certificate, any kind of pension book, official copy of the family register, citizen identification card or certificate of residence

(3) Request for disclosure etc. by agent

(2) Documents (forms) etc. to be submitted when making a “request for disclosure, etc.”
｢開示等の求め｣を行う場合は､次の申請書を印刷していただき､所定の事項を記入･押印の上､本人確認のための書類を同封し､下記宛ご郵送ください｡

• In case of a legal representative
  ･Documents to prove the legal representation authority (official copy of the family register, certificate of registered adult guardianship etc.) - 1 copy
  ･Documents to identify the legal representative (copy of the driver’s licence of the legal representative, passport etc.) - 1 copy
• In case of an entrusted proxy
  ･Letter of proxy - 1 copy
  ･Seal registration certificate of the concerned person - 1 copy

(4) Fees for “requests for disclosure, etc.” and how to collect them

• In case of a request for disclosure or notification of purpose of usage
  A processing fee of 500 Yen per request
  Please attach a postal money order worth 500 Yen to your application documents.
  
  ※ In case the processing fee is not or not sufficiently paid, or if the processing fee is paid with marketable securities etc. other than a postal money order, we will inform you accordingly. However, this means a repeated application with an attached postal order money is necessary. Please note in advance that the said processing fee will not be returned.
• In case of a request for amendment, suspension or deletion
  A request for an amendment, suspension or deletion will be free of charge if the personal data in question is specified. In case it is not specified, the complete set of submitted documents will be returned and we ask you to submit it again after specification of the personal data in question.

(5) Where to request disclosure, etc.

〒403-0017
Yamanashi Prefecture Fujiyoshida, Shin-Nishihara 5-6-1
Fuji-Q Highland Corporation General Affairs Department
0555-24-6711

(6) How to respond to “requests for disclosure, etc.”

We will send the reply to the address filled in by the applicant in the application form. The reply will be sent in general within 4 weeks after the day the request has been confirmed by Fuji-Q.

(7) "Purpose of use" of personal information obtained in connection with requests for disclosure, etc.

The personal information obtained through the request for disclosure etc. will be used only to the extent necessary for processing the request. Upon replying to the request for disclosure etc. the submitted documents will be disposed of in an appropriate way without delay.

Items regarding the Reception Window for “Complaints”

• By phone
  Fuji-Q Highland Corporation General Affairs Department, Personal Information Inquiry Window
  0555-24-6711
  (Reception from 9h until 17h except for regular closing days of Fuji-Q Highland )
• By mail
  〒403-0017
  Yamanashi Prefecture Fujiyoshida, Shin-Nishihara 5-6-1 Fuji-Q Highland Corporation General Affairs Department Personal Information Inquiry Window​ ​
  0555-24-6711
• About your visit
  
  ※ Please note that we decline inquiries made by directly visiting our company. The content of this public announcement will be reviewed if necessary and then officially announced.

About Safety Measures

• To ensure the safety of personal information, we have taken security measures to prevent access from outside, including management, operation, and system planning to prevent unauthorized access, loss, destruction, falsification, leakage, etc.
• Although we take the utmost care when receiving personal information from our customers, we believe that it is impossible to guarantee completely secure transmission of data via the Internet. Although we make every effort to protect the information, the amusement park cannot guarantee or guarantee the complete security of information sent by customers at their own risk or information received via the service. Please note that if you enter personal information on the site, we will assume that you agree to this policy.

About the Administration of Personal Information

We store and manage personal data and take measures to prevent their divulgation to the outside.

2025年7月31日 改定