About how to enter the park (facial recognition admission)
You can enjoy it safely and securely by introducing a face recognition system.
Fuji-Q Highland has introduced a face recognition system since 2018.
This not only allows for smooth rides to Attraction, but also allows us to avoid crowds by appropriately understanding the number of people staying.
Enjoy Fuji-Q Highland safely and securely without contact using online Tickets, facial recognition, and automatic ticket vending machines.
- Tickets purchasing tickets on the WEB / official app
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When purchasing multiple 1-day pass at once
Purchase 1-day pass (facial recognition) for the number of people
From Fuji-Q highland membership My Page, register your own face photo (for yourself), register your companion's face photo (for companions), or tap "Request to companion" and send the registration link.
Send your face photo to the purchaser and have them register, or register your face photo using the registration link sent to you.Enter the park as it is from the entrance gate
- All purchased "1-day pass (Face Recognition)", including those for accompanying persons, will be displayed on the purchaser's Fuji-Q highland membership member page.
When purchasing 1-day pass for one person
Purchase 1-day pass (face recognition)
Register your face photo from Fuji-Q highland membership My Page
Enter the park as it is from the entrance gate
- All purchased "1-day pass (Face Recognition)", including those for accompanying persons, will be displayed on the purchaser's Fuji-Q highland membership member page.
When purchasing 1-day pass (QR ticket issued)
Purchase 1-day pass (QR ticket issued)
"Of the entrance opening E-tickets to the ticketing machine" E-tickets by holding the QR code of the Tickets ticketing
Along the entrance gate, register facial pictures and enter the entrance
- Tickets purchasing tickets locally
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Purchase a Tickets at the ticket machine at the entrance
Along the entrance gate, register facial pictures and enter the entrance
- Those who have free admission only / discount ticket / voucher
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Line up at Tickets counter and exchange/purchase Tickets
Along the entrance gate, register facial pictures and enter the entrance
- When handling personal information, including registered facial photographs, we must pay sufficient attention to maintaining the confidentiality of personal information, and take precautions to prevent unauthorized access, leakage, loss, destruction, falsification, etc. by third parties. We will take necessary and sufficient safety measures to prevent this. For details on the handling of personal information, please check the privacy policy.
- The registered face photo image will be deleted after a certain period of time.
About facial pictures to pre-register
OK
Please be careful what you can see clearly the face with facing forward
NG
Blur / blur
Overexposure / backlight
Smile / excessive expression
sunglasses
The background is not plain
Multiple faces
mask
Image processing with applications and software
My eyes hide in my hair
Small face
I close my eyes.
Face is not facing front (sideways)
Face not facing front (taken from below / taken from above)
Aperture
hat
The face is cut off
The face is hidden
- As well as a general certification picture, it must be taken horizontally and face-to-face
- Being expressionless
- Be moderate brightness
- The image is clear
- Background Plain only in the plain
* Images that include other people, posters, stuffed animals, etc. are not allowed. Clothes with faces printed on them are also no-no. - Your face must be fully visible and not partially obscured. *Caps, sunglasses, masks, scarves, peace signs, etc. that obscure your face are not acceptable.
- Be realistic image
*Image processing using apps is prohibited. - Those shot with smartphone or digital camera within 1 month
*Old images, photos of your face, and photos of your driver's license are not accepted. - The spectacle wearer should have clear eyes
*No glasses that cover your eyes with the rim or that reflect light on the lenses.
Fuji-Q Highland Regulations for Facial Recognition
- Background of introduction
Fujikyu Group (Fuji-Q Highland Co., Ltd., Fuji Kyuko Co., Ltd. and all companies belonging to the Fujikyu Group) seeks the realization of the following items by introducing a facial recognition system.
(1) By recording every single visitor’s face, we aim for the worldwide safest amusement park.
(2) The convenience of using our attractions shall be increased.
(3)富士急ハイランド内の施設の利用統計データ取得及び分析を通じて、提供する商品・サービスの改善を図る。 - Purpose of usage
The purpose of the facial recognition system is as follows.
(1) For controlling ticket posession
(2) For statistical data in order to improve our services and products for our guests
(3) In order to reply to the opinions, wishes and questions of our guests
(4) For other services provided by the Fujikyu Group which require identification of our guests - Registration of facial image
We ask our guests to register their facial image with our facial recognition system until entering Fuji-Q highland. In case there has been no registration, it might be that access to the park is denied.※ Except pre-school children - About the handling of the facial recognition system
In order to prevent the loss, damage, manipulation or divulgation etc. of the facial images etc., we implement sufficient information security measures against unauthorized access, computer viruses, and the like. - Restrictions for the usage and provision of facial images
Registered facial images will not be used for other than the outlined purposes of usage. However, please note that in any of the following cases information might be displayed to third parties.
(1) When the consent of the concerned person has been obtained.
(2) When the display is requested by laws and regulations.
(3) When it is necessary for the protection of the life, body or property and it is difficult to obtain consent from the concerned person.
(4) When the provision of information requested by investigating authorities for the investigation of crimes or accidents. - About deleting face images
The face image will be deleted after a certain period of time. - Consent of our guests
The registration of the facial image shall be treated as consent to these regulations. - Handling of personal information
For the handling of other personal information, please refer to regulations of our “Privacy policy”.
この規程は、2021年4月1日から改訂施行する。
この規程は、2023年12月15日から改訂施行する。
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Fuji-Q Highland offers a variety of Tickets to meet your needs.
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Fuji-Q Highland offers a variety of Tickets to meet your needs.
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Fuji-Q highland Membership
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Others
Fuji-Q Highland prepares a variety of Tickets to the guests.
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