Request for cooperation to customers

Fuji-Q Highland considers the health and safety of customers and employees to be the top priority, and adheres to the "Guideline for preventing the spread of new coronavirus infections at amusement parks and theme parks" and takes thorough measures to prevent infectious diseases. We are striving for safety measures so that customers can visit us with peace of mind.

When entering the park, please cooperate with temperature measurement, hand disinfection, and physical condition confirmation. Customers who have been confirmed to have a fever (37.5°C or higher as measured by Fuji-Q Highland staff) will be asked to refrain from entering the park.

We ask that all customers of elementary school age and older who enter the park wear a mask.
If you do not have one, please refrain from entering the park. In addition, wearing a mask for children under elementary school age is optional.
*Please remove your mask if you are outdoors and have a sufficient distance (2m) from other customers, or if you do not have a conversation with other customers even if you cannot keep a distance (such as when taking pictures). is also possible.
*Customers of elementary school age and older are required to wear a mask when using Attraction, at the park entrance, in queues for Attraction, and indoors.
*Non-woven fabric is recommended for the material of the mask.
* A mask that covers your ears and covers your mouth and nose. (The face mask that can be hung over the ears is one that does not turn up in the wind.)
*Please refrain from using face shields, mouth shields, buffs, and bandana-type masks.
*For customers who find it difficult to wear a mask for certain reasons, Contact Us the staff.

3 In order to avoid closeness (dense, close, closed), admission may be restricted.

Some facilities open windows in more than one direction for ventilation.

Please help us to maintain a safe distance from other customers when waiting in line.

Alcohol disinfectants are installed at each facility. Please cooperate with frequent hand washing (wash carefully with water and soap for about 30 seconds) and alcohol disinfection.

The following customers are prohibited from entering the park.

Customers who are not feeling well

Customers with fever

Passengers with mild cold symptoms such as sore throats and coughs, vomiting, diarrhea, etc.

Customers who cannot cooperate with temperature measurement, hand disinfection, and mask wearing (elementary school students and above)

Customers who have close contact with people who are positive for new coronavirus infection

Customers who have family members or close acquaintances who are suspected of being infected

Passengers who are required by the government to undergo an observation period after entering Japan

Rules regarding measures against new coronavirus infections are subject to change according to government policy.

Customers using public transportation, etc. are kindly requested to cooperate in distributed use to avoid crowding just before the park opens or immediately after the park closes.

If you do not follow the staff's instructions regarding infectious disease control, or if you become unwell after entering the park, you may be asked to leave the park depending on your symptoms.

In the unlikely event that an infection is confirmed, information may be provided to public health centers, etc.

If you leave the park, we will not refund any fees you have paid.