Request for cooperation to customers

Fuji-Q Highland considers the health and safety of customers and employees to be the top priority, and adheres to the "Guideline for preventing the spread of new coronavirus infections at amusement parks and theme parks" and takes thorough measures to prevent infectious diseases. We are striving for safety measures so that customers can visit us with peace of mind.

入園時、発熱や風邪症状等の不調がある場合は入園をご遠慮いただきます。

・ご入園するお客様個人の判断によりマスク着用は任意といたします。

3 In order to avoid closeness (dense, close, closed), admission may be restricted.

Some facilities open windows in more than one direction for ventilation.

Please help us to maintain a safe distance from other customers when waiting in line.

Alcohol disinfectants are installed at each facility. Please cooperate with frequent hand washing (wash carefully with water and soap for about 30 seconds) and alcohol disinfection.

The following customers are prohibited from entering the park.

Customers who are not feeling well

Customers with fever

Passengers with mild cold symptoms such as sore throats and coughs, vomiting, diarrhea, etc.

Customers who have close contact with people who are positive for new coronavirus infection

Customers who have family members or close acquaintances who are suspected of being infected

Passengers who are required by the government to undergo an observation period after entering Japan

Rules regarding measures against new coronavirus infections are subject to change according to government policy.

Customers using public transportation, etc. are kindly requested to cooperate in distributed use to avoid crowding just before the park opens or immediately after the park closes.

If you do not follow the staff's instructions regarding infectious disease control, or if you become unwell after entering the park, you may be asked to leave the park depending on your symptoms.

In the unlikely event that an infection is confirmed, information may be provided to public health centers, etc.

If you leave the park, we will not refund any fees you have paid.

FAQ

Frequently Asked Questions

Fuji-Q Highland the frequently asked questions in the Events & News.

全国旅行支援ペットに関する質問 Questions about Thomas Land Business questions Customers with small children Questions about E-tickets Accommodation question Questions about Restaurant / shops Questions about adoption

Categorized Questions

You can check frequently asked questions in Fuji-Q Highland for each category.

戦慄迷宮～慈急総合病院～

MAIL:e-tickets@fujikyu-travel.co.jp

MAIL:kikaku-hl@fujikyu.co.jp

MAIL:hansoku@fujikyu.co.jp

Other Contact Us

MAIL:highland@fujikyu.co.jp

※メールでのお問い合わせには回答までお時間をいただきます。
　また、お問い合わせの内容により、お返事をさしあげるまでに日数がかかる場合もございます。
　お時間には余裕をもってお問い合わせください。
* Depending on the content of Contact Us, we may not be able to respond.

Request for cooperation to customers

FAQ

Frequently Asked Questions

Categorized Questions

Information

マスク着用ルールの変更について

2022年度　スケートリンクは営業終了いたしました

CLUBフジQ会員におけるログインについて

「絶望要塞３」営業終了のお知らせ

「メリーゴーラウンド」営業終了のお知らせ

【取扱終了】商品券金券の取扱終了について

「トマトにんにくラー油」商品の自主回収についてのお詫びとお知らせ

Temporary suspension of priority admission

FAQ

Frequently Asked Questions

Categorized Questions

Information

マスク着用ルールの変更について

2022年度 スケートリンクは営業終了いたしました

CLUBフジQ会員におけるログインについて

「絶望要塞３」営業終了のお知らせ

「メリーゴーラウンド」営業終了のお知らせ

【取扱終了】商品券金券の取扱終了について

「トマトにんにくラー油」商品の自主回収についてのお詫びとお知らせ

Temporary suspension of priority admission

Recommended information

Let's stay & enjoy at Fuji-Q Highland's official hotels!

Zekkyo Priority Ticket smartly and enjoy efficiently!

Naruto × BORUTO FUJI Hidden Leaf Village

E-tickets 1-day pass and discount Q pack (Highway Bus with ticket 1-day pass) are easy to buy and renewed!

Recommend Attraction

Eejanaika - 4th Dimension Hypercoaster

Do-Dodonpa- Fastest Roller Coaster

Tentekomai - Sky Roller

Takabisha - Steepest Roller Coaster

Fujiyama - King of Coasters

Naruto X Boruto Ninja Voltage 3D Shooting Ride

2022年度　スケートリンクは営業終了いたしました