Privacy policy
Fuji-Q Highland (hereinafter “Fuji-Q”) implements the same privacy policies as Fuji Kyuko Co., Ltd. and all companies belonging to the Fujikyu Group. Fuji-Q strictly obeys the laws and other standards concerning the protection of personal information of visitors and business partners etc., and implements its own voluntary rules and regime under consideration of International trends. Fuji-Q therefore lays down the following Privacy Policy and declares its continued implementation.
Record
- Fuji-Q, in order to implement this declaration, set up “Standards for Privacy Policy” which are disseminated to Fuji-Q’s employees (including general workers, part-time workers, dispatched workers etc.) as well as other persons concerned. Fuji-Q will improve and maintain these standards.
- In order to prevent the loss, damage, manipulation or divulgation of personal information, Fuji-Q set up a “Security Policy” and takes adequate measures against unauthorized access or computer viruses for the security of information.
- Upon the acquisition of personal information, Fuji-Q implements legal and equitable measures and declares to abstain from unauthorized access. Also, the data subject whose personal information are concerned will be informed about, or asked for agreement to the purpose of their usage.
- In case personal information is obtained from third parties, Fuji-Q will confirm whether the information was obtained in an appropriate manner and provides provisions on a contract basis. Fuji-Q will announce necessary information such as the purpose of personal information usage on its webpage.
- Fuji-Q acknowledges that the data subject (the person whose personal information is concerned) holds the right to disclose, correct, delete and suspend usage of the own personal information and will respond to the data subject in an appropriate manner [WU4] if any of the above is being requested.
- In case Fuji-Q shares personal information with third parties or entrusts personal information to a third party for outsourcing its business, it will make an inquiry about the concerned third party, conclude the required contracts and implement other required measures according to the law.
- The following principle was determined for the specific acquisition and handling of personal information.
Principle for the Usage of Personal Information
Personal information is used only for the designated purposes of collection and only by authorized persons when deemed necessary for the execution of business.
Prohibited Matter
- 当遊園地は、個人情報を第三者に提供することを原則として禁止します。
- 当遊園地は、個人情報の目的外利用、通常の利用場所からの持ち出し、外部への送信等の個人情報の漏えい行為をいたしません。
- 当遊園地従業者は、業務上知り得た個人情報の内容をみだりに第三者に知らせ、又は不当な目的に使用してはなりません。その業務に係る職を退いた後も、同様とし必要な措置を講じます。 次に示す内容を含む個人情報の収集、利用又は提供を行いません。
- 思想、信条及び宗教に関する事項
- 人種、民族、門地、本籍地(所在都道府県に関する情報を除く。)、身体・精神障害、犯罪歴、その他社会的差別の原因となる事項
- 勤労者の団結権、団体交渉及びその他団体行動の行為に関する事項
- 集団示威行為への参加、請願権の行使及びその他の政治的権利の行使に関する事項
- 保健医療及び性生活に関する事項
About the Handling of Personal Information
Fuji-Q Highland (hereinafter “Fuji-Q”), Fuji-Q acknowledges that information which can be used to identify our guests (hereinafter referred to as “personal information”) upon using Fuji-Q’s website is of uttermost value and will be carefully handled as outlined below.
About the Purpose of Personal Information Collection
For the provision of our services, Fuji-Q might ask guests to enter and send personal information, and collect this information. The information obtained through our website will be handled with care and used for no other purposes than the hospital reception of our guests and other necessary business operations. The details are as outlined below.
- お客様へのサービス・商品向上の為の集計等の統計資料として
- お客様のご意見、ご要望に対する回答、お問合せに対するご返答を差し上げる場合
- その他、遊園地が提供させていただくサービスにおいて、お客様を特定する必要がある場合
Display of Personal Information to Third Parties
Fuji-Q appropriately handles the personal information obtained from our guests and will not provide it to third parties without seeking consent of the guest in advance. However, please note that in the following cases data might be displayed to third parties.
- ご本人の同意がある場合
- 法令などにより開示を求められた場合
- 人の生命、身体または財産などを保護する為に必要がある場合であって、本人の同意を得る事が困難であるとき。
- 捜査機関等から犯罪・事故の捜査等のために情報提供を求められた場合
The contents of this page are general guidelines concerning the handling of personal information, and there may be additional content depending on the information to be provided.
Items regarding the Procedures for Requesting Disclosure etc.
(1)開示、訂正、利用停止、削除のご請求に当っては、対象となる保有個人データを特定していただきますようお願いいたします。なお、以下に該当する個人情報は、開示の対象としておりませんのでご注意ください。また、開示の対象とならないことを決定した場合は、その旨、理由を付記して通知申し上げます。
- In cases when the person concerned cannot be identified, eg. when the address entered in the application or documents to identify the person concerned does not match with the address registered at Fuji-Q or in the case of application by a proxy the authorization cannot be identified.
- In cases when there are deficiencies in the submitted designated documents.
- When there is concern that it could do harm to the life, body, property or other privileged rights of the person concerned or the proxy, or when there is concern that it infringes the law.
- なお、利用停止・削除いたしますと、案件によりましてはご要望に沿ったサービスの提供ができなくなることがございます。
(2)「開示等の求め」に際して提出すべき書面(様式)等
When making a "request for disclosure, etc.", please print out the following application form, fill in and seal the prescribed items, enclose the documents for identity verification, and mail it to the following address.
- The application form prescribed by Fuji-Q
・Application form for disclosure, amendment, suspension or deletion of “personal data in posession” - Documents for personal identification
・A copy of the driver’s license, passport, any kind of health insurance certificate, any kind of pension book, official copy of the family register, citizen identification card or certificate of residence
(3)代理人による開示等の求め
In case the person making the request for disclosure etc. is the legal representative of the person concerned, a person under age, or an adult ward; or by a proxy entrusted by the person concerned, then the attach the following documents (1. or 2.) in addition to the documents specified in (2).
- In case of a legal representative
・Documents to prove the legal representation authority (official copy of the family register, certificate of registered adult guardianship etc.) - 1 copy
・Documents to identify the legal representative (copy of the driver’s licence of the legal representative, passport etc.) - 1 copy - In case of an entrusted proxy
・Letter of proxy - 1 copy
・Seal registration certificate of the concerned person - 1 copy
(4)「開示等の求め」の手数料及びその徴収方法
- In case of a request for disclosure or notification of purpose of usage
A processing fee of 500 Yen per request
Please attach a postal money order worth 500 Yen to your application documents.
※ In case the processing fee is not or not sufficiently paid, or if the processing fee is paid with marketable securities etc. other than a postal money order, we will inform you accordingly. However, this means a repeated application with an attached postal order money is necessary. Please note in advance that the said processing fee will not be returned. - In case of a request for amendment, suspension or deletion
A request for an amendment, suspension or deletion will be free of charge if the personal data in question is specified. In case it is not specified, the complete set of submitted documents will be returned and we ask you to submit it again after specification of the personal data in question.
(5)開示等の求めの申し出先
〒403-0017
Yamanashi Prefecture
Fujiyoshida, Shin-Nishihara 5-6-1
Fuji-Q Highland Corporation General Affairs Department
0555-24-6711
(6)「開示等の求め」に対する回答方法
We will send the reply to the address filled in by the applicant in the application form. The reply will be sent in general within 4 weeks after the day the request has been confirmed by Fuji-Q.
(7)開示等の求めに関して取得した個人情報の「利用目的」
The personal information obtained through the request for disclosure etc. will be used only to the extent necessary for processing the request. Upon replying to the request for disclosure etc. the submitted documents will be disposed of in an appropriate way without delay.
Items regarding the Reception Window for “Complaints”
- お電話による場合
Fuji-Q Highland Corporation General Affairs Department, Personal Information Inquiry Window
0555-24-6711
(Reception from 9h until 17h except for regular closing days of Fuji-Q Highland ) - ご郵送による場合
〒403-0017
Yamanashi Prefecture Fujiyoshida, Shin-Nishihara 5-6-1 Fuji-Q Highland Corporation General Affairs Department Personal Information Inquiry Window
0555-24-6711 - ご来社について
※ Please note that we decline inquiries made by directly visiting our company. The content of this public announcement will be reviewed if necessary and then officially announced.
About the Storage of Personal Information
The personal information received from our guests will only be stored for a record of services provided, and will be deleted after the passage of a fixed period of time.
About Safety Measures
- 個人情報安全の為、不正アクセスや紛失・破壊・改ざん・漏洩などの防止の為の管理、運営、システム画など、外部からのアクセスを防御する安全対策を講じております。
- お客様による個人情報を受信する際は、細心の注意を払っておりますが、インターネット経由で完全に安全なデータの受け渡しを保障することは、不可能と考えております。このため、個人情報の保護には最大限努めておりますが、お客様が自らの責任で送信した情報、またはサービス経由で受け取った情報に関して、当遊園地はその安全性の完全な確保、保証することは出来ません。お客様がサイトに個人情報を入力された場合は、このポリシーに同意されたとみなしますのでご注意ください。
About the Administration of Personal Information
We store and manage personal data and take measures to prevent their divulgation to the outside.