Fuji-Q Highland (hereinafter “Fuji-Q”) implements the same privacy policies as Fuji Kyuko Co., Ltd. and all companies belonging to the Fujikyu Group. Fuji-Q strictly obeys the laws and other standards concerning the protection of personal information of visitors and business partners etc., and implements its own voluntary rules and regime under consideration of International trends. Fuji-Q therefore lays down the following Privacy Policy and declares its continued implementation.

Record

• Fuji-Q, in order to implement this declaration, set up “Standards for Privacy Policy” which are disseminated to Fuji-Q’s employees (including general workers, part-time workers, dispatched workers etc.) as well as other persons concerned. Fuji-Q will improve and maintain these standards.
• In order to prevent the loss, damage, manipulation or divulgation of personal information, Fuji-Q set up a “Security Policy” and takes adequate measures against unauthorized access or computer viruses for the security of information.
• Upon the acquisition of personal information, Fuji-Q implements legal and equitable measures and declares to abstain from unauthorized access. Also, the data subject whose personal information are concerned will be informed about, or asked for agreement to the purpose of their usage.​ ​
• In case personal information is obtained from third parties, Fuji-Q will confirm whether the information was obtained in an appropriate manner and provides provisions on a contract basis. Fuji-Q will announce necessary information such as the purpose of personal information usage on its webpage.
• Fuji-Q acknowledges that the data subject (the person whose personal information is concerned) holds the right to disclose, correct, delete and suspend usage of the own personal information and will respond to the data subject in an appropriate manner [WU4] if any of the above is being requested.
• In case Fuji-Q shares personal information with third parties or entrusts personal information to a third party for outsourcing its business, it will make an inquiry about the concerned third party, conclude the required contracts and implement other required measures according to the law.​ ​
• The following principle was determined for the specific acquisition and handling of personal information.

Principle for the Usage of Personal Information

Personal information is used only for the designated purposes of collection and only by authorized persons when deemed necessary for the execution of business.

Prohibited Matter

• As a general rule, this amusement park prohibits the provision of personal information to third parties.
• This amusement park will not use personal information for purposes other than its intended purpose, take it out of its usual place of use, transmit it to outside parties, or otherwise leak personal information.
• Employees of this amusement park must not inform any third party of personal information they have learned in the course of their work or use it for improper purposes.The same shall apply even after they retire from their jobs. We will take the necessary measures. We will not collect, use, or provide personal information that includes the following contents.

• Matters related to ideology, beliefs and religion
• Race, ethnicity, family origin, domicile (excluding information regarding prefecture), physical/mental disability, criminal history, and other matters that may cause social discrimination
• Matters related to workers' right to organize, collective bargaining, and other acts of collective action
• Matters related to participation in collective industrial action, exercise of the right to petition, and exercise of other political rights
• Matters related to health care and sexual life

About the Handling of Personal Information

​ ​Fuji-Q Highland (hereinafter “Fuji-Q”), Fuji-Q acknowledges that information which can be used to identify our guests (hereinafter referred to as “personal information”) upon using Fuji-Q’s website is of uttermost value and will be carefully handled as outlined below.

About the Purpose of Personal Information Collection

For the provision of our services, Fuji-Q might ask guests to enter and send personal information, and collect this information. The information obtained through our website will be handled with care and used for no other purposes than the hospital reception of our guests and other necessary business operations. The details are as outlined below.

• As statistical data such as aggregation for improving services and products for customers.
• When responding to customer opinions, requests, and inquiries
• In other cases where it is necessary to identify the customer for the services provided by the amusement park.

Display of Personal Information to Third Parties

Fuji-Q appropriately handles the personal information obtained from our guests and will not provide it to third parties without seeking consent of the guest in advance. However, please note that in the following cases data might be displayed to third parties.

• With the consent of the person
• When disclosure is required by law, etc.
• When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the person.
• When requested by an investigative agency to provide information for the investigation of a crime or accident, etc.

The contents of this page are general guidelines concerning the handling of personal information, and there may be additional content depending on the information to be provided.

Items regarding the Procedures for Requesting Disclosure etc.

(1) When making a request for disclosure, correction, suspension of use, or deletion, please specify the retained personal data in question.Please note that personal information that falls under the following categories will not be subject to disclosure. Please note that this is not the case. If we decide that your information will not be subject to disclosure, we will notify you to that effect and explain the reason.

• In cases when the person concerned cannot be identified, eg. when the address entered in the application or documents to identify the person concerned does not match with the address registered at Fuji-Q or in the case of application by a proxy the authorization cannot be identified.
• In cases when there are deficiencies in the submitted designated documents.
• When there is concern that it could do harm to the life, body, property or other privileged rights of the person concerned or the proxy, or when there is concern that it infringes the law.​ ​

• Please note that if you suspend or delete your information, we may not be able to provide services in accordance with your requests, depending on the case.

(2) Documents (forms) etc. to be submitted when making a “request for disclosure, etc.”
When making a "request for disclosure, etc.", please print out the following application form, fill in and seal the prescribed items, enclose the documents for identity verification, and mail it to the following address.

• The application form prescribed by Fuji-Q
  ･Application form for disclosure, amendment, suspension or deletion of “personal data in posession”
• Documents for personal identification
  ･A copy of the driver’s license, passport, any kind of health insurance certificate, any kind of pension book, official copy of the family register, citizen identification card or certificate of residence

(3) Request for disclosure etc. by agent

In case the person making the request for disclosure etc. is the legal representative of the person concerned, a person under age, or an adult ward; or by a proxy entrusted by the person concerned, then the attach the following documents (1. or 2.) in addition to the documents specified in (2).

• In case of a legal representative
  ･Documents to prove the legal representation authority (official copy of the family register, certificate of registered adult guardianship etc.) - 1 copy
  ･Documents to identify the legal representative (copy of the driver’s licence of the legal representative, passport etc.) - 1 copy
• In case of an entrusted proxy
  ･Letter of proxy - 1 copy
  ･Seal registration certificate of the concerned person - 1 copy

(4) Fees for “requests for disclosure, etc.” and how to collect them

• In case of a request for disclosure or notification of purpose of usage
  A processing fee of 500 Yen per request
  Please attach a postal money order worth 500 Yen to your application documents.
  
  ※ In case the processing fee is not or not sufficiently paid, or if the processing fee is paid with marketable securities etc. other than a postal money order, we will inform you accordingly. However, this means a repeated application with an attached postal order money is necessary. Please note in advance that the said processing fee will not be returned.
• In case of a request for amendment, suspension or deletion
  A request for an amendment, suspension or deletion will be free of charge if the personal data in question is specified. In case it is not specified, the complete set of submitted documents will be returned and we ask you to submit it again after specification of the personal data in question.

(5) Where to request disclosure, etc.

〒403-0017
Yamanashi Prefecture Fujiyoshida, Shin-Nishihara 5-6-1
Fuji-Q Highland Corporation General Affairs Department
0555-24-6711

(6) How to respond to “requests for disclosure, etc.”

We will send the reply to the address filled in by the applicant in the application form. The reply will be sent in general within 4 weeks after the day the request has been confirmed by Fuji-Q.

(7) "Purpose of use" of personal information obtained in connection with requests for disclosure, etc.

The personal information obtained through the request for disclosure etc. will be used only to the extent necessary for processing the request. Upon replying to the request for disclosure etc. the submitted documents will be disposed of in an appropriate way without delay.

Items regarding the Reception Window for “Complaints”

• By phone
  Fuji-Q Highland Corporation General Affairs Department, Personal Information Inquiry Window
  0555-24-6711
  (Reception from 9h until 17h except for regular closing days of Fuji-Q Highland )
• By mail
  〒403-0017
  Yamanashi Prefecture Fujiyoshida, Shin-Nishihara 5-6-1 Fuji-Q Highland Corporation General Affairs Department Personal Information Inquiry Window​ ​
  0555-24-6711
• About your visit
  
  ※ Please note that we decline inquiries made by directly visiting our company. The content of this public announcement will be reviewed if necessary and then officially announced.

About the Storage of Personal Information

The personal information received from our guests will only be stored for a record of services provided, and will be deleted after the passage of a fixed period of time.

About Safety Measures

• To ensure the safety of personal information, we have taken security measures to prevent access from outside, including management, operation, and system planning to prevent unauthorized access, loss, destruction, falsification, leakage, etc.
• Although we take the utmost care when receiving personal information from our customers, we believe that it is impossible to guarantee completely secure transmission of data via the Internet. Although we make every effort to protect the information, the amusement park cannot guarantee or guarantee the complete security of information sent by customers at their own risk or information received via the service. Please note that if you enter personal information on the site, we will assume that you agree to this policy.

About the Administration of Personal Information

We store and manage personal data and take measures to prevent their divulgation to the outside.