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For customers who have purchased products that use the illustration (Team 7) drawn on "NARUTO x BORUTO FUJI Hidden Leaf Village"

"NARUTO × BORUTOTo customers who have purchased products that use FUJI Hidden Leaf Village ”(Team 7)

 Sorry for the inconvenience, but we will respond as follows.

■ Location

"Illustration error"SASUKE UCHIHA's left eye


■ Target products

※ Various products that use the illustration


 

■ How to respond

Customers who have the target product will be exchanged for a product that uses the correct illustration (exchange). Enter your name, postal code, address, telephone number, product and quantity to be exchanged on the designated <Return / Exchange Form>, and send it to the following address together with your product by cash on delivery Thank you for your cooperation.

Return / exchange paper (PDF) DownloadHere

* If you cannot download or print, please send a note with the contents in [].

■ Destination

403-0017Shinnishihara, Fujiyoshida City, Yamanashi Prefecture5Chome6Number1issue

Fuji-Q Highland Distribution Marketing DepartmentNARUTOTo Product Exchange Section

* Use cash on delivery by postal service "Yu-Pack", Yamato Transport, Sagawa Express, and specify [customer zip code, address, name, phone number] in the requester column of the sending slip Please send it to the above address. Please keep a copy of the voucher when you receive it, until you receive the replacement.

[Regarding shipping time]

* Replacement items are2019Year11Month1We plan to deliver it sequentially after the day.

[Exchange period]

If you wish to exchange,2019Year10Month8Day2020Please send it to the above address on January 10 (must arrive).

[Handling of personal information]

The personal information provided by the customer will be used only for shipping the replacement parts and will not be used for any other purpose.

The personal information you provide will be strictly managed to protect it from leakage and unauthorized access, and if it reaches the above purpose, it will be promptly destroyed in a non-reproducible format.

[Contact]

Please contact Contact for exchanges below.

TEL:0120-714-550

Reception hours weekdays10Time ~17Time(Saturday / Sunday / Holiday / New Year12/281/5except for)

 

FAQ

Q: I have eaten a candy of the product. Is it possible to replace it?

A: Please exchange the product package because it will be exchanged only if there is a product package (box, can).

Even if you send only sweets, you cannot exchange them.

Q: I have already used the product (T-shirt, key holder, etc.). Is it exchangeable?

A: Replaceable. Please send me the product.

Q: Is it possible to exchange directly with Fuji-Q Highland?

A: We do not accept exchange by bringing in. Thank you for your understanding.

Q: I have a receipt but no product. Is it exchangeable?

A: In exchange for goods, the actual product to be exchanged is required. If there is no actual item, it cannot be replaced.

Q: Is it okay to fold and send the posters?

A: Please fold the poster and mail it.

Q: Do you plan to sell again? And when is it?

A: Corrected illustrations will be released from early November.